Today we’re announcing new ‘coffee telemetry’ technology that we’ve begun rolling out across our café network to help baristas move even closer to serving perfect coffee, every time.
This technology marks the next evolution of our ongoing Perfect Pour program – a program which helps cafés nationwide achieve one of the toughest orders for even the best baristas – consistently exceptional coffee.
We’ve partnered with Flow Technologies cloud-based platform to provide live data on every cup so the local cafe can continuously monitor, and where needed, improve, their service to deliver consistently delicious coffee throughout the day.
What is Coffee Telemetry?
A small device collects data from an espresso machine throughout the day, and then allows the barista, the café owner & our support team to monitor what’s happening from another location.
Why would you want to do that?
There are a couple of key benefits:
1. Automatic Quality Control
With a system that tracks every shot, baristas can get objective feedback on how they performed across the day, and across teams of baristas.
The insights this system provides takes some of the mental load off the barista.
Not only showing where they can improve, but also how the coffee extraction needs to change to get back to the ideal flavour.
2. Faster Support
The ability to identify & observe issues remotely means that our support team can get instant insights into technical issues and help solve them quick smart.
How does the Perfect Pour program work?
The Perfect Pour is a three-part program:
- The Flow device: A small, discreet internet connected device that provides data from the espresso machine.
- Analytics dashboard: A web-based dashboard that gives baristas objective feedback on their performance across the day and across the week.
- Training & Support: This new data allows the Seven Miles training team to provide focussed coaching & technical support wherever they are.
This system compares every shot to the recipe, scoring it, before sharing that data so that each venue can review how every cup measures up.
Whether it’s low shot to shot consistency due to crooked tamping, or low shot time accuracy due to stock rotation issues, this data is a brand-new way to help baristas serve the best coffee possible.
Our results so far
Back when we published our Café 2025 report, we could see that Telemetry had become fairly commonplace with fully automated machines, but there was a gap when it comes to cafes and restaurants.
Over the last year, we’ve been working on ways for smaller cafes and restaurants to have access to the better insights, control and technical support that this kind of technology provides.
The testing in own Espresso Window has already been really eye opening. We have already seen 20% more consistent results in hitting the ideal ‘recipe’ for coffees served throughout the day since getting these insights.
Bear in mind, these are experienced baristas working on some of the most accurate specialty coffee equipment available – so the early results are really encouraging.
Another useful insight is the hourly breakdown. Pretty quickly we could see that the recipes were drifting from our targets at certain times of the day.
As conditions changes during busy periods, the system could show our team when they could have adjusted the grind size or the dose to keep things on track.
What’s next for the Perfect Pour program?
With what we’ve learned so far, we’re keen to get this new version of our Perfect Pour program rolled out to as many of our Café partners as possible.
In fact, our goal is to have 200 of our café partners using this update to our Perfect Pour program by the end of 2021.
We know from experience that consistently delivering exceptional coffee is the key to growing café businesses.
This technology is one more way we can help make that happen.
Click here to find out more about how we can help your café business.